Support Center
Last updated on January 12, 2026
Welcome to the AfterHours Support Center! We're here to help you get the most out of our platform. Browse our frequently asked questions below or contact us directly for assistance.
1. Getting Started #
How do I create an account?
Click the "Sign Up" button in the top right corner and provide your email address and password. You'll receive a confirmation email to verify your account.
Is AfterHours free to use?
Yes! AfterHours offers a free tier with access to core features. We also offer premium subscriptions that unlock additional features like increased usage limits, and priority access.
What age do I need to be to use AfterHours?
You must be at least 18 years old to use AfterHours. By creating an account, you confirm that you meet this age requirement.
2. Account Management #
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link via email. Follow the instructions to create a new password.
How do I update my profile information?
Navigate to your profile settings by clicking your profile picture in the top right corner or clicking "Profile" on the left sidebar. You can update your display name, bio, profile picture, and other preferences.
Can I change my username?
Usernames can be changed from your account settings. Note that your previous username may become available for others to use.
How do I delete my account?
Unfortunately you cannot delete your account manually at the moment. If you would like your account deleted, email us at afterhoursai69@gmail.com
3. Characters #
How do I create a Character?
Click the "Create Character" button from the left sidebar. Fill in the Character's name, description, personality traits, and upload an image. Choose appropriate tags and visibility settings, then save.
Can I edit my Characters after creating them?
Yes! Navigate to your Character's page and click the "Edit" button. You can modify any aspect of the Character at any time.
How do I make my Character public or private?
In the Character editor, you'll find visibility settings. Public Characters appear in search results and can be used by anyone. Unlisted Characters are visible to anyone with a link and do not show up in search results. Private Characters are only visible and accessible to you.
What does NSFW mean and when should I use it?
NSFW stands for "Not Safe For Work" and refers to adult content. Always mark Characters with sexual, suggestive, or mature themes as NSFW. This ensures users who haven't opted in won't see this content.
How do I delete a Character?
Go to the Character's page, click "Edit," then scroll down to find the "Delete Character" button. Deletion is permanent and cannot be undone.
Can I use copyrighted characters?
Fan-made Characters based on existing intellectual property are allowed for non-commercial use. However, you should credit the original creator and not claim ownership. See our Community Guidelines for more details.
4. Chat and Interactions #
How do I start a conversation with a Character?
Navigate to any Character's page and click the "Chat" button. Type your message and press Enter or click Send to begin the conversation.
Can I save my chat history?
Yes! All your conversations are automatically saved. You can access them from your "Chats" page.
How do I delete a chat?
Open your "Chats" page, find the chat you want to delete and click "Delete". This action is permanent and cannot be undone.
Why are responses sometimes slow or incomplete?
Response speed depends on server load and the AI model being used. If you experience persistent issues, try refreshing the page or contact support. Premium users receive priority access during high traffic periods.
Can I regenerate a Character's response?
Yes! Click the regenerate button (circular arrow icon) next to the lastest message to get a new response. This is useful if you're not satisfied with the original reply.
5. Subscriptions and Payments #
What payment methods do you accept?
We accept payments through:
- Boosty.to — Credit/debit cards and other methods supported by Boosty
- Cryptocurrency — Bitcoin, Ethereum, and other supported cryptocurrencies
How do I subscribe to a premium plan?
Visit the "Subscribe" or "Upgrade" page, select your preferred plan, choose a payment method, and complete the checkout process. Your premium features will need to be manually activated by our team upon successful payment. After your payment is successful, contact us at afterhoursai69@gmail.com or join the Discord and open a ticket.
How do I cancel my subscription?
For Boosty subscriptions, log into your Boosty account and cancel from there. For crypto subscriptions, contact us at afterhoursai69@gmail.com. You'll retain access until the end of your current billing period.
What's your refund policy?
Refund policies vary by payment method. Boosty payments must be refunded through Boosty's platform. Cryptocurrency payments are generally non-refundable but may be considered on a case-by-case basis. See our Refund Policy for full details.
Do subscriptions auto-renew?
Boosty subscriptions auto-renew by default unless you cancel. Cryptocurrency subscriptions do not auto-renew and must be manually renewed when they expire.
6. Custom Endpoints #
What are custom endpoints?
Advanced users can connect their own AI model endpoints (such as LM Studio) to use with AfterHours Characters. This gives you control over the AI model and its parameters.
How do I set up a custom endpoint?
Navigate to Settings → API Settings, then enter your endpoint URL and any required authentication details. Make sure your endpoint is compatible with OpenAI API format.
Can I use any endpoint I want?
No. You may only use endpoints that you personally own or have explicit permission to use. Using unauthorized third-party endpoints (like SpicyChat endpoints you don't own) is strictly prohibited and may result in account termination. See our Terms of Service for details.
My custom endpoint isn't working. What should I do?
Verify that:
- Your endpoint URL is correct and accessible
- Authentication credentials are valid
- The endpoint follows OpenAI API format
- Your firewall allows connections from AfterHours
If issues persist, contact support with your configuration details (without sharing sensitive credentials).
7. Content Moderation #
How do I report inappropriate content?
Use the "Report" button on any Character or user profile. Select the violation type and provide details. You can also email us at afterhoursai69@gmail.com. See our Report Content page for more information.
What happens when content is reported?
Our moderation team reviews all reports within 24-48 hours. If content violates our guidelines, we may remove it and take action against the creator's account. You'll receive confirmation that your report was received.
My content was removed. How do I appeal?
Email us at afterhoursai69@gmail.com with "APPEAL" in the subject line. Include your username, the content in question, and why you believe the removal was incorrect. Appeals are reviewed within 5-7 business days.
What content is not allowed on AfterHours?
Prohibited content includes illegal material, content involving minors, extreme violence (Not Safe For Life), hate speech, and harassment. Review our Community Guidelines for the complete list.
8. Technical Issues #
The site isn't loading properly. What should I do?
Try these troubleshooting steps:
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try a different browser or incognito/private mode
- Check if your internet connection is stable
- Ensure JavaScript is enabled in your browser
If problems persist, contact support with details about your browser, operating system, and the error you're experiencing.
Images aren't uploading. Why?
Check that:
- Your image is in a supported format (JPG, PNG, WebP)
- The file size is under the maximum limit (typically 10MB)
- The image dimensions are reasonable (under 4096x4096)
- Your internet connection is stable
I'm getting error messages. What do they mean?
Common errors:
- "Rate limit exceeded" — You've made too many requests. Wait a few minutes and try again
- "Authentication failed" — Log out and log back in
- "Server error" — Temporary issue on our end. Refresh the page or try again later
- "Invalid input" — Check that all required fields are filled correctly
The AI responses seem off or broken. Help?
This can happen due to:
- Server load during peak times (premium users get priority access)
- Character configuration issues (check the Character's settings)
- Custom endpoint problems (if you're using one)
- Temporary AI service disruptions
Try regenerating the response or starting a new chat. If issues continue, report the specific Character or contact support.
9. Privacy and Security #
Is my data secure?
Yes. We use industry-standard encryption (HTTPS/TLS) to protect data in transit and at rest. Passwords are securely hashed. See our Privacy Policy for complete details on how we protect your information.
Are my chats private?
Yes. Your chat conversations are private. We do not share your chat content with third parties except as required by law.
Do you sell my data?
No. We do not sell your personal information to third parties. We may share data with service providers (like analytics tools) to improve our platform, but they're contractually obligated to protect your privacy.
How do I enable two-factor authentication (2FA)?
2FA is coming soon! We'll update this section once the feature is available. In the meantime, use a strong, unique password to protect your account.
I think my account was compromised. What should I do?
Immediately:
- Change your password
- Email us at afterhoursai69@gmail.com with "SECURITY" in the subject
- Check your account activity for unauthorized actions
- Review your Characters and chats for any changes
10. Mobile and Accessibility #
Is there a mobile app?
Not yet! AfterHours is currently a web-based platform that works on mobile browsers. A dedicated mobile app may be released in the future. In the meantime you can use our PWA (Progressive Web App) which adds an app icon shortcut to your device's homescreen and behaves like an actual app. Here's a short guide you can follow to install our PWA.
Does AfterHours work on mobile browsers?
Yes! Our platform is fully responsive and works on mobile devices through your web browser (Chrome, Safari, Firefox, etc.). For the best experience on mobile, install our PWA as mentioned above.
Are there accessibility features?
We're committed to making AfterHours accessible to all users. If you encounter accessibility issues or have suggestions for improvements, please contact us.
11. Contact Support #
Can't find what you're looking for?
We're here to help! Contact our support team:
When contacting support, please include:
- Your username or account email
- A detailed description of your issue
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages (if relevant)
- Your browser and operating system
Response Times:
- Urgent issues (security, payment) — 24 hours
- Technical problems — 24-48 hours
- General inquiries — 3-5 business days
- Feature requests — We read all suggestions!
12. Helpful Resources #
Quick Links:
Thank you for choosing AfterHours! We're constantly working to improve your experience. Your feedback and suggestions are always welcome.